Policies Privacy

1. Personal details

Personal data is information that can identify a person, such as their name, gender, date of birth, e-mail address, etc., which is provided to our company in order to use our services. The personal data that our company receives from members is only the information registered on our website, the information that our teachers collect for the purpose of using it in lessons and other necessary information related to the services.

2. Collection, use and provision of personal data

Our company collects members' personal data in an appropriate manner, to the extent that it is necessary for the performance of our services, taking into account the content and size of the enterprise. Personal data will be used for the following purposes:

1. Sending information related to our services (direct mail, information on specific campaigns, questionnaires).
2. Communicate changes to the class schedule.
3. Send information about our company or affiliated companies.
4. To have an accurate understanding of the opinions and questions received about our services.
5. Training our employees in customer service and support.
6. Analysis of our clients' trends and movements.
7. Confirming the identity of a certain person.
8. Contacts and arrangements in the event of emergencies, such as disasters.
9. Settling fees for the use of services and collecting overdue payments.

When the company changes the purpose of use, it will notify the data subject in advance and will only carry it out with the data subject's prior consent. The company will not provide personal data to third parties without prior authorization from the data subject, with the exception of cases in which the content of services has been consigned for the purpose of use.

3. Protection and administration of personal data

Our company is deeply aware of the importance of processing personal data and carries out the following to guarantee the rights over the personal data of its members:

1. Respects and complies with the Personal Data Protection Act and other related legislation and regulations.
2. It takes reasonable security measures of a technical and organizational nature to avoid the risk of personal data being leaked, lost, destroyed or tampered with.
3. It responds promptly and honestly to questions about the processing of personal data, seeking to resolve them.
4. It regularly reviews its information security system and continuously seeks to improve it so that personal data is always properly handled.

4. Compliance with laws, regulations and guidelines

Our company respects and complies with the laws regarding the processing of personal data and the related regulations, the guidelines established by the State, as well as the standards of organizations and others to which they are affiliated.

5. Questions and queries about personal data

If you have any questions or queries about the processing of personal data, please contact the "Personal Data Enquiry Desk" below. We also respond by e-mail to queries about the protection of our company's personal data.

Glats Inc.  help@glats.co.jp

6. Amendment of these guidelines

The content of these guidelines may be changed without prior consent. The amended guidelines will take effect from the date of publication on this website, unless our company determines otherwise.

7. Modification and deletion of personal data

Our company does not alter the personal data of its members without permission.

If one of the members requests suspension of use of the service, their personal data will be suspended from that moment on. If you wish to have your data deleted, please contact us via the Site Enquiry Desk.

8. Procedures for disclosing personal data

If the user requests the disclosure of personal data that cannot be confirmed on this site, please contact the Glats Inc. e-mail address: help@glats.co.jp

In addition, the disclosure procedure will follow the procedure below:

8.1 Identity verification

Please provide the necessary information to confirm that the user requesting the disclosure of data is indeed a member of our company.

8.2 Confirmation by post

Once the information has been provided, our company will send the data by post to the address indicated. It may take a few days to arrive. Interested parties will bear the cost of postal delivery.

However, if the personal data requested cannot be disclosed due to legal provisions, or if our company's storage period has expired, the company cannot respond to the notification of the purpose of use, disclosure, correction / addition / removal of content, suspension of use, deletion or suspension of provision to third parties on personal data.

9. Disclaimer

Information provided personally by members to teachers is not considered to be personal data collected by our company. As such, it is not subject to the protection and maintenance of this Privacy Policy. Our company is not responsible for any leaks or spills of information.