Terms of Use

(hereinafter simply referred to as "Party A") hereby establishes the following Terms of Use (hereinafter simply referred to as "Terms") for applicants of this service and users (hereinafter simply referred to as "Party B") to use all services (hereinafter simply referred to as "service") that Party A operates and offers in "Glats Online English Chat". It is also established that for Party B belonging to organizations or other legal entities (hereinafter referred to simply as "legal entity"), and pursuant to the legal entity agreement between Party A and the respective legal entity, Party C (Party B + legal entity) shall use this service in accordance with the legal entity agreement and these Terms of Use.

By using this service, Parties B and C are deemed to agree to these Terms of Use. If Party B is a minor, the consent of their legal representative, holder of parental authority, must be obtained.

Article 1 - Scope and amendment of the Terms

Paragraph 1. These Terms include information sent by email or in-app notifications by Party A to Party B, as well as communications displayed on Party A's websites (hereinafter referred to simply as the "Website").

Paragraph 2. Party A may revise, amend these Terms and add new provisions without Party B's consent. The amended Terms will take effect from the date of publication on the website, and Party B agrees in advance to accept their effect.

Paragraph 3. If there is a separate individual agreement ("individual agreement") between Party A and Party B, in addition to these Terms of Use, the provisions of the individual agreement shall prevail, except for the Privacy Policy.

Article 2 - Registration with this service

Paragraph 1. Party B shall register the information for use of the service as established by Party A. The information to be registered (hereinafter "account") includes:

• E-mail
• Surname
• Full name (in Roman alphabet)
• Password
• Full name of guardian, if Party B is a minor

Paragraph 2. Parties B and C must register in accordance with Party A's procedures. By registering, they are deemed to confirm and agree to:

• Careful reading of the Terms and agreement with their content.
• Correct and true registration of full name, e-mail, password and other items.
• Responsibility for securely storing the data provided in the register.
• Ensure a suitable communication environment for the use of the service.
• Awareness that the teachers include regular employees, temporary employees, independent contractors of Party A and employees of a company subcontracted by Party A.
• Possibility of sending notifications, announcements, questionnaires, etc. regarding this service by e-mail.
• Recording, recording and storing the content of Part B questions to improve the quality of care.
• Part A and teachers can monitor Part B lessons by voice and image recording for quality improvement.
• Pay the usage fees as indicated by Party A.
• Party A discloses the lesson-taking situation and other relevant information to the Party C organization.

Paragraph 3. Party B's registration concludes upon Party A's email notification of acceptance. However, Party A may limit the use of the service until confirmation of payment by Party B.

Paragraph 4. Party A may refuse or cancel Party B's registration in the following cases, with no obligation to reimburse in principle:

• No Part B.
• Falsity, error or omission in Part B registration data.
• Party B's inability to pay user fees.
• Late payment of the usage fee by Party B.
• If Party A has already deleted Party B's registration data in the past.
• Duplication of Part B accounts.
• If Party B is a minor, a guardian or a person represented by an assistant, without a legal guardian or curator.
• If Party B belongs to an organized crime group, a company linked to an organized crime group, Sokaiya or related persons, or if there are reasonable indications.
• Violation of Article 5
• Any other situation in which Party A considers inconvenient to Party B as a user of this service.

Article 3 - Changing registration data

When there is a change in the data previously declared, Party B must immediately update the website. Party A shall not be liable for any damages or charges arising from failure to update the data.

Article 4 - Use and processing of registration data

Paragraph 1. Party A will appropriately handle the "personal data" information among Party B's registration data in accordance with the separately published Privacy Policy.

Paragraph 2. Party B will keep the registered data secure. Party A considers the user authorized when there is confirmation of coincidence of identity (ID) and password.

Paragraph 3. Party B may not allow its account to be used by third parties, nor transfer or lend it.

Paragraph 4. Party A assumes no liability if Party B forgets, deletes or loses information through carelessness. Any damage will be the responsibility of Party B. If Party B becomes aware of misuse of its data by third parties, it must immediately notify Party A, following instructions. Delay in this communication implies that emergent damages will be borne by Party B.

Paragraph 5. If Party B wants to switch from a personal contract to a legal entity contract, information about previous lessons or tickets cannot be transferred; once the legal entity contract has been concluded, it will take precedence over the previous one.

Article 5 - Service regulations

Paragraph 1. The service runs via the internet and browser (e.g. Google Chrome or Firefox) for English courses using the website system. A headset and WEB camera, provided by Part B, are required.

Paragraph 2. After paying the monthly fee as indicated, Part B can book lessons and attend them within the timeframe and frequency of the plan. The period of validity is one month from the date of commencement of use (e.g. commencement on April 10 is valid until May 9). For legal entity contracts, the individual agreement prevails.

Paragraph 3. If Party B pays in accordance with Paragraph 2 and does not request temporary suspension or cancellation up to 3 days before the next payment date, the intention to continue use is presumed, and automatic renewal for a further month at the same price will occur.

Paragraph 4. The class ticket will be valid for 90 days from the date it is purchased or granted. If you cancel the fare plan, the ticket loses validity even within the period.

Paragraph 5. Notwithstanding Paragraph 3, if Party B pays for the usage fee and confirms receipt by e-mail from Party A, and expressly states within 8 days about temporary suspension or cancellation according to Article 7, requesting a refund, only the amount of the first payment will be refunded, minus 10% refund fee. This does not apply if there are more than two registrations with the same credit card or ID.

Paragraph 6. Party A will record information obtained in class to offer services and uniformity to Party B.

Paragraph 7. There may be cases where Party B's personal data is included in the information obtained under the previous Paragraph.

Paragraph 8. The information obtained in Paragraph 6 shall be used only for the provision of services to Party B.

Paragraph 9. Party A will define days without classes according to holidays in the Philippines (Holy Week, Christmas, etc.), the end/beginning of the year or training needs, and may change without prior notice to Party B via publication on the website. There will be no refunds for days without classes or other reasons.

Paragraph 10. Lessons can be booked at least 15 minutes in advance. Cancellation:

• It can be done up until the start of the lesson.
• Limited to 5 cancellations per day.

If Part B arrives late or there are technical problems, the teacher will wait 10 minutes from the scheduled time; if this time is exceeded, the lesson will be canceled.

Paragraph 11. If the booked teacher is unable to give the lesson due to last-minute circumstances, a substitute indicated in the booking will be appointed before the start; if this is not possible, the lesson will be added to the regular lessons, to be given within the next 30 days, including the day in question.

Paragraph 12. If, once a lesson has started, it is difficult to continue due to the teacher's individual circumstances (communication environment or health), there will be a replacement added to the regular lessons, to be given within the next 30 days, including the day in question.

Paragraph 13. If the booked teacher is unable to give the lesson and this booking is via a lesson ticket, the used ticket will be returned to Part B and will be valid for 30 days from the date of return.

Paragraph 14. If it is not possible to give lessons for reasons beyond the teacher's individual circumstances (political situation, natural disasters or communication obstacles in the Philippines), there will be no replacement lessons.

Article 6 - Prohibited acts

Paragraph 1. When using this service, Party B will not carry out any of the acts listed below, or acts that could lead to them:

• Alienate, allow or commercialize rights to use this service.
• Acts that damage the honor or credibility of this service or Party A.
• Unlawful acts or acts contrary to public order and good customs.
• Registering false information.
• Acts that obstruct the administration of this service.
• Acts to make a profit or preparation of a profit in relation to this service.
• Acts that cause harm or damage to other members, Party A or third parties.
• Criminal acts or acts that could lead to criminal acts.
• Abusive acts, such as humiliating teachers, malicious conduct, harassment that impairs classes; the existence of harassment will be decided by Party A after confirmation.
• Seek confidential information from Part A (conditions of employment of teachers, location of Call Center, internet cables, etc.).
• Attempt personal contact with teachers, online or offline, including sending/receiving emails.
• Recruiting teachers for Part A competitors.
• Harassing customer service staff with abusive language or interfering with customer service.
• Share an account with several people.
• Other acts that Party A deems inappropriate.

Paragraph 2. If Party B commits such acts, Party A will cancel its enrollment and, if damage is incurred, demand compensation for damages and take appropriate legal action. Liability for compensation will continue to apply even after termination.

Article 7 - Termination

Party B can terminate according to the formats defined by completing the procedure on the site's own page: after logging in, click on "Terminate" and confirm. By giving notice of termination up to 3 working days before the monthly payment date, there will be no charge from then on, and termination will take place on the expiration date. With termination, Party B loses all rights to the service, with no possibility of further requests from Party A.

Article 8 - Temporary suspension or closure of the service

Party A may temporarily or permanently suspend the service via notification on the website or e-mail, before or after the occurrence, in cases such as:

• Impossibility of supply due to natural disasters, fires, power outages or emergency situations.
• War, internal revolts, riots, labor conflicts or similar.
• Administrative necessity requiring temporary suspension.

Article 9 - Distribution of information

Party A may send notifications, announcements, questionnaires and other content by e-mail to Party B.

Article 10 - Limitation of liability for damages

Paragraph 1. Party B agrees that Party A assumes no liability for damages caused by or related to:

• Use or inability to use this service.
• Illegal access to or alteration of Part B data.
• Words, submissions or acts of third parties while using this service.
• Study and learning results with this service.
• Damage caused by information transmitted by Part B during lessons.
• Suspension of service for reasons not attributable to Party A (political situation, natural disasters, etc. at home or abroad).
• Inability to use satisfactorily due to:
• Sudden reduction of available classes due to an increase in students or communication failures in the Philippines.
• Unable to book classes at desired times.
• Unable to book lessons from a specific teacher.
• Cancellation of classes due to power outages or communication failures in the Philippines.

Paragraph 2. Party A's main means of communication will be by e-mail or website, and Party B must confirm receipt. Party A shall not be liable for damages caused by Party B's failure to confirm.

Paragraph 3. Party A shall not be liable for damage caused by computer viruses or software/content transmission during use of the service by Party B.

Article 11 - Copyright and ownership

All copyright and ownership rights to trademarks, logos and descriptions related to this service belong to Party A. Party B is prohibited from using them without authorization. Furthermore, all content inserted and edited by Party B in this service shall be the property of Party A.

Article 12 - Applicable law and exclusive jurisdiction

Japanese law applies to these Terms. Any dispute relating to the use of this service shall have the exclusive jurisdiction, in the first instance, of the Tokyo District Court.

Additional provisions: These Terms of Use are effective as of January 16, 2017.